WATERTOWN, Mass.—On Mon., April 4, Mark Kolligian, the former vice president of customer experience at CVS Health, will speak at the St. James Men’s Club on “Healthcare in the 21st Century.”
Kolligian is a recently retired customer insights professional with more than 25 years of experience. He started his career as a full-service market research supplier, managing a diverse group of clients, including Avery Dennison, BASF, Bose, Boston Edison, Converse, Chrysler, Citizens Bank, Farberware, Fleet Bank, IBM, John Hancock, King Arthur Flour, Liberty Mutual Insurance, Marshalls, Mass Mutual Life Insurance Company, Ocean Spray, Prince Spaghetti, Smartfood Popcorn, Star Market, Store 24, Very Fine, and WearGuard, among others.
The latter part of his career was at CVS Health, where he served as vice president of customer experience. There he managed a team of more than 200 professionals executing the functions of customer relations, customer analytics, and market research for the retail, clinic, and PBM divisions. He also served as a strategic advisor to senior management and directed the strategic planning process for the retail division. During his tenure at CVS Health, Kolligian was awarded three Chairman’s Awards for outstanding performance.
Kolligian has been cited in many publications, including “Market Research Matters” by Robert Duboff and Jim Spaeth, “Understanding the Consumer in Drug Store News,” articles about public attitudes toward homelessness in the Boston Globe, the economic impact of energy shortages in the Boston Herald, and market research’s contributions to retail mergers and acquisitions in the Research Conference Report. He is a noted Who’s Who in shopper insights by Shopper Marketing’s Path to Purchase Institute. Kolligian has also spoken at major conferences on the topic of consumer insights, including at the New England Market Research Association and the national Advertising Research Foundation.
He now lives in Franklin, Mass., with his wife Nancy and enjoys vacationing on Cape Cod, Martha’s Vineyard, and in Maine. He is passionate about music, woodworking, and helping others. He currently serves on the Board of Directors at Old Colony Habitat for Humanity and is also a Board member for the CVS Health Charity Classic, and the Armenian Museum of America.
The social hour starts with mezza at 6:15 p.m., followed by a complete kheyma and
losh kebab dinner at 7 p.m. ($15 per person). The dinner meeting will be held at the St. James Armenian Church, Charles Mosesian Cultural and Youth Center, Keljik Hall, in Watertown, Mass. The event is open to the public; ladies are welcome.
Source: Armenian Weekly Mid-West